Privacy Policy

Last Updated: May 28, 2026.

At Skycity Online Casino, we know that as a punter, your privacy is just as important as the quality of the pokies you play. We are committed to protecting your personal information and being transparent about how we handle your data. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020.

By using our services, you agree to the collection and use of information in accordance with this policy. If you are keen to understand how we keep your data safe, please read this document in full.

1. Our Commitment to Your Privacy

Operating within the New Zealand market, we understand the unique expectations of our players. We aim to ensure that your experience is "sweet as," meaning you can enjoy our wide selection of pokies and table games without worrying about the security of your sensitive data. We process your information in compliance with the New Zealand Privacy Act 2020 and adhere to best practices as overseen by the Department of Internal Affairs and the Gambling Commission NZ.

2. Information We Collect

To provide you with a seamless gaming experience and ensure compliance with regulatory requirements, we collect various types of information when you interact with our platform.

Personal Information

This includes details you provide when registering an account, such as:

• Full name and date of birth.
• Residential address in New Zealand.
• Email address and contact phone number.
• Proof of identity and address (as required for Know Your Customer/KYC processes).

Technical and Usage Data

As you navigate our site, we automatically collect information about your device and how you interact with our platform:

• IP address and location data (to ensure we only provide services to eligible regions).
• Browser type and version.
• Device information (mobile or desktop).
• Information regarding your gameplay, including the pokies you enjoy and the betting history of the average punter.

Financial Information

To facilitate deposits and withdrawals in NZD, we collect necessary transaction data:

• Payment method details (Visa/Mastercard, POLi, Neosurf, or cryptocurrency wallet addresses).
• Bank transfer details for withdrawals.
• Transaction history and account balance data.

3. How We Use Your Information

We use the information we collect to operate our platform, improve your user experience, and fulfill our legal obligations.

• Account Management: Setting up your account, verifying your identity, and managing your NZD wallet.
• Service Provision: Allowing you to play your favorite pokies and participating in promotions.
• Payment Processing: Facilitating safe deposits via POLi or cards and ensuring fast withdrawals to your chosen account.
• Security and Fraud Prevention: Monitoring for suspicious activity to ensure the platform remains secure for all players.
• Regulatory Compliance: Adhering to the requirements set by the Department of Internal Affairs, including anti-money laundering (AML) and counter-terrorism financing (CTF) protocols.
• Customer Support: Responding to your queries and providing assistance via [email protected].
• Responsible Gambling: Providing tools to help you manage your play. If you ever feel that your habits are becoming an issue, we provide support resources, including the Problem Gambling Foundation at 0800 664 262.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To provide the gaming services you have requested.
• Legal Obligation: To comply with New Zealand laws regarding gambling regulation and financial reporting.
• Legitimate Interests: To protect our platform from fraud, improve our games, and ensure the security of our services.
• Consent: Where you have explicitly opted into marketing communications.

5. Sharing and Disclosure of Information

We do not sell your personal data. We only share your information with trusted third parties under strict conditions:

• Service Providers: We engage third-party processors to assist with payment processing (such as POLi for bank transfers), identity verification, and hosting services. These parties are contractually obligated to protect your data.
• Regulatory and Law Enforcement Authorities: We may disclose your data when required by the Department of Internal Affairs or other legal entities to comply with New Zealand law.
• Business Transfers: If our business undergoes a merger or acquisition, your data may be transferred as part of the asset bundle, subject to privacy protections.

6. Data Security

We take the security of your data seriously. We employ industry-standard encryption technologies to protect your information during transmission and storage. Your account is protected by your chosen password, and we encourage you to use two-factor authentication where available.

We understand that trust and payout speed are key factors for NZ players. By implementing robust internal controls, we ensure that your account balance and personal details remain secure. "Chur" for trusting us with your security.

7. International Data Transfers

While we operate primarily for the New Zealand market, some of our service providers may operate internationally. We ensure that any such transfers comply with the New Zealand Privacy Act 2020 by selecting partners who maintain equivalent privacy standards.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, or reporting requirements. Once your data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

As a user, you have specific rights regarding your personal information under New Zealand law:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct inaccurate information.
• Deletion: In certain circumstances, you may request the deletion of your personal data.
• Restriction: You may request that we limit the processing of your data.
• Objection: You may object to the processing of your data for direct marketing purposes.

To exercise these rights, please reach out to us at [email protected].

10. Cookies and Tracking

We use cookies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and analyze site performance. You can manage cookie settings through your browser, though disabling them may affect your ability to play certain pokies or use specific site features.

11. Responsible Gambling and Data

We are committed to helping you gamble responsibly. Data regarding your play patterns is used to identify potential signs of problem gambling. If we notice concerning behavior, we may contact you to discuss your account or suggest self-exclusion options. We encourage all punters to utilize the resources provided by the Problem Gambling Foundation (0800 664 262) if they feel they need help.

12. Children and Minors

Our services are intended for individuals who are 18 years of age or older. We strictly prohibit the use of our platform by minors. We perform age verification checks and will immediately close any account found to be operated by a minor.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Information

If you have questions, concerns, or feedback regarding this Privacy Policy, please contact our support team:

Email: [email protected].

We value your feedback and appreciate the opportunity to resolve any concerns you may have. Thank you for choosing Skycity Online Casino. We hope you find our games to be top-tier and our service to be exactly what you need. Chur!